When you send us an enquiry either through our “contact us” or “get a quote” online enquiry forms we will collect all the information specified in the fields of the aforementioned enquiry forms. We use this information to collate a quote, in order to provide you with one of our transport services. Where applicable, where we use a third-party service we will provide our suppliers with your full name and basic contact details to facilitate them in providing you with good service.
We do not collect, hold or store your credit/debit card details at all.
We also collect information about you even if you do not make an enquiry on our website or register for any of our services. This enables us to improve the quality of the services we offer. We collect information such as which search terms you entered while on our website, where you came from on the internet to find our website, your IP address, your browser type and the country your computer is located in. We do this by using a “cookie” which we explain in greater detail further down this document.
On occasion we may record or monitor telephone calls with you, to further improve our customer services or to prevent or detect fraud. In the event of this happening, we will notify you before the telephone conversation starts.
We will only use the information we collect about you to process your quote, to improve the quality of the services we offer, and to tailor the services we offer to your requirements.
We promise that we won’t ever share your private details with any other organisations, apart from our immediate suppliers of service to you.
Our website stores a number of different cookies on the computer or device that you use to access our website. Cookies are small text files used by browsers to store small bits of information about a device or computer, such as preferred settings or preferred languages.
Most browsers automatically accept cookies but you don’t have to accept cookies if you don’t want to. If you don’t want to accept cookies, please read up on your browser software for further information on how to prevent them being collected. Cookies do not take up much space (unless you have thousands of them) and cannot contain viruses or other harmful code.
The ICO has categorised all cookies into 4 classes:
|Category 1: strictly necessary cookies||These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services, you have asked for, like shopping baskets or e-billing, cannot be provided.|
|Category 2: performance cookies||These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.|
|Category 3: functionality cookies||These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.|
|Category 4: targeting cookies or advertising cookies||These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.|
The majority of our cookies are category 2 cookies, although other websites/services that we use, such as Facebook or Twitter, may store category 3 cookies on your computer when you visit our website or share content.
Using our site may result in the following cookies being stored on your computer:
|Name of cookie||Used for…|
|These cookies are set by our analytics software (Google analytics) and are used to monitor how many people visit our site, which search engine they used to find our site, and how they navigated around the site (i.e. which pages were viewed). These cookies do not store any information that is able to identify you personally and are immensely useful to us as business owners or service providers.|
|These cookies are set by the social sharing service we use to add Facebook like, Tweet, Google+ and other social sharing buttons to our site. Which cookies are set will vary depending on which social networks you use and are signed into when viewing our site.|
|We use these cookies to determine whether to show you the warning bar at the top of the page and whether you have opted in order out of using cookies. At present it isn’t possible to remember your choices if you don’t want to store cookies on your computer without using cookies.|
Yes, you have a legal right to request a copy of any personal information we hold about you. You also have a right to request for us to remove any personal information about yourself from our systems.
Please email or write to us with this request at:
Coaches in Spain
Tel (from Spain): +34 951 120 547
Tel (from the UK): 0871 711 9555